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Privacy Policy

Use Of Cookies

Cookies are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies make Web-surfing easier for customers by saving their passwords, purchases, and preferences while they're at our site. The use of cookies is an industry standard - you'll find them at most major web sites.

By showing how and when guests use a site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. Our site uses cookies to keep track of your shopping cart. A cookie lets the computers remember that you've been shopping, which allows us to speed up your future activities at our sites. Similarly, www.TRUSTprice.com uses a temporary cookie to track which products you've chosen to purchase while shopping. The cookie expires once you're done shopping. Letting it do the record keeping saves you the trouble of entering information over and over again during a single visit. If you decline this cookie, you may have difficulty ordering your selections.

www.TRUSTprice.com never uses cookies to retrieve information from your computer that was not originally sent in a cookie. www.TRUSTprice.com does not use information transferred through cookies for any promotional or marketing purposes, nor is that information shared with any third parties whatsoever. www.TRUSTprice.com does not use cookies to identify specific individuals, except in such cases as online shopping (see above). Most browsers are initially set to accept cookies. If you would prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of the site, such as the shopping area, will not function properly if you do so.

Use Of IP Address

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is captured each time you visit our site to help us administer our site and to track how many visits we are getting into each section of our store and used to help identify you and your shopping cart and to gather broad demographic information.

Information We Collect

The purposes for which data relating to you may be used are:

• daily administration and operation of products provided to buyers or subscribers;
• contacting the buyers or subscriber in connection with www.TRUSTprice.com products and services, if they choose to received them;
• complying with relevant legislation and regulations;
• contacting you to advise about other products or services which media has available; if you choose to receive them;
• contacting the buyer or subscriber when necessary, such as incorrect shipping and billing information, stock out, and/or back order.

When you place an order at www.TRUSTprice.com, your name, shipping and billing address, e-mail address, and telephone number(s) will be collected for us to process and ship an order. Any problems, which may arise in regards to filling your orders, such as shipping delays, will be relayed to you via e-mail or by telephone contact. www.TRUSTprice.com only retains shipping information for tracking purposes.

Pursuant to Section 1798.80-82 of the California Civil Code, www.TRUSTprice.com shall take all reasonable steps to destroy, or arrange for the destruction of all customer records within its custody or control containing personal information which is no longer to be retained by www.TRUSTprice.com by (1) shredding, (2) erasing, or (3) otherwise modifying the personal information in those records to make it unreadable or undecipherable through any means.

"Records" means any material, regardless of the physical form, on which information is recorded or preserved by any means, including in written or spoken words, graphically depicted, printed, or electromagnetically transmitted. "Records" does not include publicly available directories containing information an individual has voluntarily consented to have publicly disseminated or listed, such as name, address, or telephone number.

"Personal information" means any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number or any other financial information.

Optional And Mandatory Information We Collect

Anyplace in the site that requests information we indicate whether the information is mandatory. Customers have the capability to buy products from us without having cookies enabled.

For academic software buyers, you must fill out either our instruction registration form or academic customer verification. We collect the name of institution, address, telephone number, e-mail address, and the proof of identification from the academic software buyers. The collected data is used for verification that the buyer is qualified to purchase the academic software. For example, a customer is required to provide the academic photograph ID in order to purchase academic software edition.

Information We Stored

All files held by www.TRUSTprice.com are stored in locked cabinets within a secured room. The only people who have access to these files are authorized www.TRUSTprice.com personnel, who have differing levels of access and are subject to appropriate security protocols. When handling personal information, staff must ensure that confidentiality is maintained, that the information is stored securely, and that the information is used only for those proper purposes for which it was obtained. Under no circumstances, TRUSTprice will ever sell or lend out personal information to any third party for any purposes.

Our online surveys such as "Comments" section of our site, we only collect your e-mail address to reply to your questions. When you contact us from our site, we only use your name and e-mail or phone number to reply to your questions. We do not store this info in any structured database, and your message will only be kept in an electronic folder for future reference.

Links To Other Sites

This site contains links to other sites. Pressing on these links that you are leaving from www.TRUSTprice.com, www.TRUSTprice.com recommends you to look at other sites privacy statement. www.TRUSTprice.com is not responsible for the privacy practices or the content of such Web sites.

None of the order information that we collect from our customers will ever be shared with anyone outside of our company. Any order information from mail or fax to us will be used exclusively to process and ship the order only.

When We Contact Customers

In addition to the communications described below in "Choice/Opt-Out" we send e-mail to customers to confirm that we have shipped their order. If the item is backordered, we will send an email explaining the problem, provide an estimated ship date, and ask if the customer would like to cancel or change the order.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

Customer satisfaction is the most important goal to TRUSTprice. To this end, site security is paramount. When you do business with TRUSTprice, you can be sure it is safe, easy, and guaranteed!

You information is stored on servers that are wholly owned and controlled by www.TRUSTprice.com. Access to your information is limited to certain employees of and contractors to www.TRUSTprice.com, all of whom have signed detailed confidentiality agreements regarding the access and use of customer information.

All of our sites use a Secure Socket Layer (SSL). SSL provides a secure connection between a web browser and a web site server. For credit card information, we have SSL encryption technology in place. We do not outsource our fulfillment to shipping or fulfillment companies. We currently use CyberCash to clear our credit card transactions. Our customer's credit card number in our secure system is encrypted and sent to CyberCash our credit card processing center, where it will reside. Our order processing staff can only see the first 2 and last 4-digits of the credit card numbers. Our staff will have never had any access to the secure system to view our customer's credit card information. We understand your concerns over Internet security; therefore, we select highly secure on-line ordering process for our online shoppers to let you shop and order with confidence.

If you are prevented from ordering online, you may contact us at (866) 78-TRUST to place an order.

We respect your privacy! If you do not wish to be solicited at your email address, please do not sign up "Our Mailing List". If you decide to "opt-out" of "Our Mailing List" afterward, you simply email us with "REMOVE" in a subject line.

As a quality online store in e-commerce, we make sure our customers feel secure.

Notification Of Changes

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

www.TRUSTprice.com will store our customer name, address, e-mail address, telephone number, and ordered items into a permanent database that used to track sales and location of our customers. If you wish to be removed from our database after placing an order, simply send an e-mail us with a word "REMOVE" in the subject line.

1. You can send e-mail to service@trustprice.com.
2. You can call the following telephone number: (408) 582-5000.

Correct/Updates

This site does not have access for users to change or modify information previously provided. If you need to update your personal information, please send request to:

1. E-mail service@trustprice.com with a word "UPDATE" in the subject line.
2. Call the following telephone number: (408) 582-5000.

Contact Information

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