Product Questions

Yes, all of our inventory, all of the products we sell are 100% genuine LEGAL software. We have provided excellent service since 1990 and would never carry ANY counterfeit products to ruin company's great standing. If you have further questions, please call us at 866-788-7878. We are physically located at: 372 Turquoise Street; Milpitas, CA 95035.

No, we carry for 80,000 products and there are infinite numbers of combinations possible. Our techs and support staff are very experienced but there is just no way for anyone to make that guarantee unless that combination has been thoroughly tested and validated by the manufacturer. It is for this reason that TRUSTprice reps are specifically forbidden to make promises of compatibility and refer all questions about compatibility to the manufacturer. We can however, offer general advise and "educated recommendation" based on experience and manufacturer specification or recommendation but the customer shall take these advise at their own risk.

TRUSTprice will not take special orders. However, if you have some ideas about new products for us to carry you can email sales@trustprice.com, and we'll certainly evaluate all customer recommendations.

No, unless it is specifically specified on the product name. Product descriptions are for reference only and may contain mistakes. We can only promise to ship product as named.

Refurbished products carry a 15-day warranty unless otherwise specified in the title of the product. They may or may not have additional warranty from the manufacturer (most actually do) but we do not guarantee them past the 15-day or product title listed period.

You can post questions in our forum or contact the manufacturer. If you cannot find the manufacturer please email sales@trustprice.com to get pointed in the right direction.

Yes. Here is our Search Guideline:

1. Type in keywords in search box (If you know the manufacturer’s part#, feel free to use that too)
• After search results appear, use our Refine Category on the left side to continually refine your search until you are satisfied with relevant results
2. If you see an item with the status NO, then we probably do not have stock or item is discontinued.
   If you do see the status with YES next to it, please be aware of the following:
• If you do NOT see any brackets [ ] next to the YES, then we may have comparable alternatives available or item is not in our warehouse – Please send us a quotation and we will let you know for sure.
• If you DO see a number in brackets [ ] next to the YES, then we most likely have the product in our retail outlet or can receive within 48 hrs.

NOTE: Quantity listed in brackets [ ] is for reference only, though 99% of the time the quantity is correct. Product inventory’s accuracy is subject to prior sales. We will wait until order is ready to ship before logging out the inventory; therefore, stock update is done only after a transaction is complete, not the moment an order is placed since payment may not go through.

Bay Area customers now can pick up your order in our Milpitas office. Orders can be picked up the same business day within our business hours for all instock items. Please review our Search Guideline for stock status lookup at our General FAQ: Product Questions: Can I check the stock availability online?