Shipping Questions

Our products are shipped in two ways:

Downloadable Products will be delivered over the Internet straight to your computer.

Packaged Products will be shipped by either UPS or FedEx.  We do arrange trucking company for large shipment.  For PO Box, APO/FPO, and out of US continental order, we will use the United States Postal Service (USPS) to deliver to these locations.

Contact delivery carrier by phone (please have your tracking number ready before calling):

UPS: 800-PICK-UPS (742-5877)

FedEx: 800-GO-FEDEX (463-3339)

USPS: 800-ASK-USPS (275-8777)

Log into your account and view the order in question. If the package has shipped there should be a tracking number(s) and carrier information.

For most carriers the tracking number is not valid until it arrives at a central hub or sometimes a driver fails to scan all the packages. This will result in a tracking number that appears to be invalid for a short duration of time. Please wait at least a day or two to see if all the items can be tracked. If not, call us to verify the package status.

Yes, we do ship internationally. We accept wire transfer ONLY for the form of payments.

Please contact the carrier directly for the most up-to-date status and estimated delivery time. Please make arrangements to be present when the package is arrived. If the package is being hold for any reasons, please contact the carrier to find the reason and possible remedy.

Contact delivery carrier by phone (please have your tracking number ready before calling):

UPS: 800-PICK-UPS (742-5877)

FedEx: 800-GO-FEDEX (463-3339)

USPS: 800-ASK-USPS (275-8777)

If the package is damaged before arrival, let the driver know immediately and ask for assistance from the driver. If they left the damaged package outside, please contact the delivery carrier immediately to file a damage claim, and the carrier will go though the claim process with you. If the package looks suspicious or appears to have been tampered with, you should ask the driver to wait while you inspect the contents. Please contact TRUSTprice at 866-78-TRUST (866-788-7878) if you need any assistance for a claim issue.

TRUSTprice is not responsible for manufacturing defects and we have no control over them. We simply obtain merchandise from distributors and ship them out to our customers. The cost of shipping is split between TRUSTprice and the customer. We pay shipping to the customer while the customer pays return shipping. The same principle applies when you buy from a local store like Walmart. Even if the merchandise is defective, Walmart will not reimburse you for the time and gas spent to drive back to the store for returns nor will it send out a driver to pick up the defective merchandise. That said, you can however expect the return to be as hassle free as possible when you buy from TRUSTprice.

Please make sure that you did not check "I authorize TRUSTprice to choose an alternate shipping carrier" during the check out process. Changing the carrier does not alter the expected delivery time. For example, if you choose 2nd day air you must get 2nd air even from the alternate carrier, or you will qualify for a shipping rate reduction. The reason for choosing alternate carriers are 1) the designated shipper cannot ship to the address (usually for rural areas) 2) the order has already missed the cut off time for shipping for the designated shipper and TRUSTprice must reroute through another shipper to expedite the order.

This is indeed quite a rare circumstance but when packages are shipped internationally or to very rural areas, the carrier may have a contract with another shipper to complete the shipment. The tracking and responsibility for safe and timely arrival of the package still rests with the original carrier and TRUSTprice deems the shipment contracts to be fulfilled.

In order to prevent fraud we will not allow packages to be held at shipping facilities any more. For the same reason packages cannot be rerouted, and all packages must be shipped to designated addresses per the invoice.

If the shipment was refused due to shipping damage, TRUSTprice will reship the merchandise once it has arrived. If the shipment was refused because the customer no longer wants the product, it will be refunded as specified in the terms of sale minus shipping and special handling fee. For fee details, please review our Terms and Conditions page. If the shipment was unable to be delivered due to customer inputting an invalid address, TRUSTprice will contact the customer to authorize another shipping charge and then reship the merchandise. If TRUSTprice inputted the wrong address to the carrier, then the package will be reshipped at the expense of TRUSTprice.

Check the number of tracking numbers for your order. Make sure all the packages have arrived. If so and you still have missing parts, then please check the packing material carefully as small parts are easily lost in package material. Also look inside the various internal packaging as we sometimes put memory inside the motherboard box or mount the CPU on the motherboard if it is an OEM CPU. Finally, if you are still missing parts then please call TRUSTprice right away at 866-78-TRUST (866-788-7878), and we will conduct a review of your order with the warehouse.

Yes, we deliver to APO & FPO addresses but do so only via US Postal Service. Packages sent via USPS may take a few more days to process because we drop off USPS packages in batches every few days. Please be aware that USPS packages to APO & FPO addresses may take anywhere from a week to four weeks to arrive depending on the country of destination. You will still be provided USPS shipment numbers. Please also be aware that we must adhere to specific package size and weight restrictions when shipping to APO & FPO addresses.

In most cases, TRUSTprice will ship all of the orders within 24 hours. If your orders are placed before 3:00 p.m. PST, we will ship all of in-stock orders in the same day. Web orders placed on Saturday, Sunday, and holidays will not be processed until the next business day. To find out when your order will arrive, it depends on the product availability, the method of delivery, the current weather, and the delivery carrier. UPS and FedEx do not deliver on Sundays and holidays, and does not offer Saturday delivery for every city in the United States.