Payment Questions

TRUSTprice accepts: Visa, MasterCard, Discover, American Express, PayPal, Prepaid Company Check, Prepaid Personal Check, Cashier Check, Money Order, (All checks must be cleared our bank account before merchandise ships, even Cashier's Checks) and wire transfer.

TRUSTprice currently only accept public school purchase orders and government official purchase orders. To place an order by POs, fax your official PO with authorized signature to 408-582-5050.

No, under no circumstances will TRUSTprice accept international credit cards due to security concerns. All international orders must be prepaid via wire transfer.

Computer parts by their nature are extremely easy to resell and the average ticket price is quite high leading to extremely high fraud rates. For the sake of credit card holders and for our own protection, TRUSTprice has in place the strongest measures in any business against fraud. To begin with we ship only to credit card billing address or alternate shipping addresses that are actually listed with the credit card issuing institution. We also work with local and federal law enforcement agencies when we detect fraud being committed within our network.

Please call our customer service right away at 866-78-TRUST (866-788-7878) and correct the wrong information. Wrong credit card information will result in an order being put on hold. The customer will then get an email informing that there are billing problems. Alternatively you can place another order and cancel the original order with the wrong information. Please check your account information carefully to avoid having duplicate orders.

You can enter dummy digits into the order i.e. all 0s or 1s (just don't forget to enter a valid number of digits i.e. 16 digits for Visa) and then call us back via the phone to enter the credit card number manually.

There are many scenarios under which a card can be declined. It may be due to wrong card number, wrong expiration date, daily transaction limits, insufficient funds, or random security checks by the credit card issuer. When this happens, the cardholder needs to contact the bank directly to find out why it happened and correct the problem.

The card issuer never tells TRUSTprice or any other company the reasons for decline for privacy reasons. All TRUSTprice knows is that the card was declined. Please call the card issuer to find out why and call or email when we can attempt to charge again.

Customers from California will have to pay sales tax

Please fill out a reseller tax exemption form and email to us along with a copy of your California reseller's permit. We will check with the California Board of Equalization database to validate the resale permit, and then manually remove the charge from the order. We do not log the permit into our database, so each order must go through the manual process.

Just place the order online as usual and fax us a copy of the tax-exempt permit and we'll manually take the tax off.

Most definitely, we encrypt all personal and financial information using 128-bit encryption technology and through our secure sever. Once the information is received only trusted and authorized TRUSTprice employees will be able to view and process your information. We take every step to safeguard our customer's information.

Please send the check along with a copy of your order printed from our website to:

TRUSTprice
Order No.:__________________
372 Turquoise Street
Milpitas, CA 95035