Ordering Questions

Order processing usually occurs within one business day. That includes charging the customer's credit card, verification of addresses, internal stock transfer, packing, and shipping. If parts are coming from non-local warehouses processing can take a few more days. If you must have the order shipped out the same day, please select the "Express Processing" option.

"Express Processing" fee will be charged in the following situation:

1) Extremely urgent orders and time sensitive in nature
2) Orders are placed by phone;
3) Keycodes request prior shipment;
4) Blind drop ship orders; or
5) Special request from customers.

"Express Processing" service can be found during the check out process. Due to the large number of orders there may sometimes be delays that cause orders not to ship the same business day. By selecting "Express Processing" option a dedicated employee is assigned to the order that will literally follow the order in person through address verification, credit card charging, packing, and email notification. That employee is also responsible for communicating and resolving with the customer regarding any problems with the order, so the order is guaranteed to be processed the same business day. There will be no charge for this service if we cannot fulfill your requests by the same business day except orders are placed after 3pm PST.

If an item is found to be out of stock after the order is placed, TRUSTprice will ship the parts of the order that are available. The back ordered items would be shipped as they become available. Customers will not be charged additional shipping or handling fees for back ordered items.

Because no store has infinite supply of parts, there are bound to be times when certain products run low on supply. When this happens and too many people are ordering the same item a backorder will occur. For the very popular products or allocated items it could be as little as half an hour before our supply runs out.

In general, yes. Our website operates 24/7 365 days a week and this is where you should place all orders. If you are having trouble with the website, please see our ordering FAQ and make sure all your browser settings are correctly set. If you continue to experience problems, you may call our customer service representative at 866-78-TRUST (866-788-7878) and place an order over the phone with one condition: it is the customer's responsibility to look over their order confirmation thru Account at TRUSTprice.com to make sure that the customer's information (shipping, contact, etc.) is correct and the items are what the customer intended to order and contact us right away (before product is shipped) if any errors are found.

We test our website thoroughly, so it's rare that customers have ordering problems. If they do it is often due to one of the following problems:

Cookies not enabled.
The computer you are using is behind a firewall and it's blocking our site, in which case you'd need to contact your network administrator for help.
The system clock on your system is not set correctly.
Your browser is older than Microsoft Internet Explorer 5.1.

Log into your account and see how many orders you have outstanding. Sometimes our server has received the order, but the instant confirmation was interrupted. Do not hit the submit button twice or you will have a duplicate order shipped to you. Besides check your account on the website, you can also call us during regular business hours, and we will look it up for you.

This can be answered either by logging into your account from our website and viewing outstanding orders. Or, you can call us during regular business hours, and we can look it up for you.

Yes, but only by phone. Call TRUSTprice at 866-78-TRUST (866-788-7878) and let us know what you need done. We can accommodate your request only if the order has not been charged yet. Be sure to ask and confirm receiving of an updated email order or go online to your account and view the updated order for correctness. It is the customer's responsibility to make sure the customer service reps update the order correctly. TRUSTprice cannot be held liable if our reps enter the wrong item, as only you know what you intended to order so you must check and make sure.

TRUSTprice will cancel orders that have wrong price, inconsistent description, or items sold that are end of life (EOL) and no longer available. When this happens, customers are automatically emailed this information, and your payment are voided.

No, many of the products we carry are not stocked anywhere near the service reps and it's usually too busy to get the warehouse to bring a product from the warehouse. You can however email sales@trustprice.com to get clarification on features of the product, options, and more.

Never! We respect our customer's privacy and never rent or sell customer information. For our complete privacy policy please see the privacy policy page.

This can be done only if the order has not been charged; otherwise, it's impossible to cancel the order. To cancel the order before it is charged, simply log into your account and select "orders". There you will be able to find a button to cancel the order if it can be cancelled.